Customer Guide

As for items that fail to be picked up on departure may be picked up by the customer on leaving the country within a month, or you can request a refund. If you are traveling out of the country again, please provide your arranged departure to Customer Center at +82-2-2195-8000(*Available 365 days a year, 09:00–19:30 KST). In case your ordered items are sent to the airport, you can defer your pick-up for up to 30 days. If you don't plan to travel abroad again within 30 days, please cancel the purchase.

* As for items that fail to be picked up on departure, we arrange for your refund or deferred pick-up at your next travel abroad. However, those items that fail to be picked up within 30 days from a customer's departure are automatically cancelled with warning from the customs.

How to Request an Exchange or Refund
Please contact our Customer Service Center (1688-8800) to request an exchange or refund.

Exchange & Refund Policy
If you wish to exchange or return an item you have already collected, you may do so within 30 days from the date of collection.
Exchanges or refunds cannot be processed if the item has been lost or damaged due to the customer's responsibility, or if its value has significantly decreased as a result of use.
Even if your request qualifies for an exchange or refund, you must follow the procedures below in accordance with the applicable Customs Act and related regulations before an exchange or refund can be processed.

a. If the item(s) to be exchanged or refunded exceed USD 800
- An exchange or refund is available if you have returned the item(s) from overseas via international mail (e.g., EMS), or if you made a voluntary customs declaration upon arrival and completed the customs hold procedure for accompanied baggage.
- If you voluntarily declared the item(s) upon arrival and paid the applicable duties and taxes, please visit the duty-free shop where the purchase was made to process your exchange or refund.

b. If the item(s) to be exchanged or refunded are valued at USD 800 or less
- Items within the duty-free allowance may be exchanged or refunded by returning them via international mail (e.g., EMS) or by visiting the duty-free shop.
- Exchanges and refunds are available within 30 days from the date of collection. The item(s) must be returned to the duty-free shop in saleable condition (e.g., unopened, unused, and undamaged).

※ If you are returning an item from overseas via international mail (e.g., EMS), you must provide the international shipment (tracking) number to the store or Customer Service Center in advance. If the item is shipped without prior notification of the tracking number, it may be returned to the sender.

※ To process an exchange or refund, the purchased item(s) must be returned to the duty-free shop.

Thank you for choosing SHILLA IPARK Duty Free.

In case your departure date is changed, please notify Customer Center of The Shilla I'PARK Duty Free Shop. (Call Center +82-2-2195-8000)
Should you wish to change your departure date after 90 days of purchase, please upload your travel document on our website 1:1 board.

If the change occurs on the day of departure, you may not be able to pick up your product. To ensure your product pick-up, a changed departure date must be provided to us no later than 2 to 3 days before your departure.